Refund Policy

Consumers in the UK and EU normally have 14 days to cancel a distance purchase. For digital content, that right is lost once supply begins, provided you expressly asked for immediate supply and acknowledged losing the right.

At checkout you tick a box asking for the software to be made available immediately and acknowledging that you lose the 14-day cancellation right once it is. We record that tick with the date, time, IP address and the version of this policy you were shown. Your receipt in your account area shows you the same record.

So the policy below is not your statutory cancellation right — that right ends at download. It is an additional, voluntary commitment we make because we would rather refund a disappointed buyer than argue with one.

We will refund your licence in full, within 14 days of payment, if both of the following are true:

• you have not downloaded the software file; and
• you have not activated the licence against a trading account.

You can check both of these yourself on your licences page — a download or activation is listed there with its date.

Request it from the order on your orders page. Approved refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.

We will refund you, inside or outside the 14 days, if:

• the software does not work and we cannot make it work for you in a reasonable time;
• the software does not do what its product page says it does;
• you were charged twice for the same licence, or charged an amount you did not authorise;
• we withdraw a product and cannot supply a working version of it.

These are statutory rights in respect of faulty or misdescribed digital content, and nothing on this page limits them.

We are a software vendor, so the one thing we cannot offer is a refund based on trading outcome:

• Trading losses. A loss-making month is not a fault in the software. Every product page publishes losing months alongside winning ones, and the risk disclosure you accepted at checkout says plainly that no return is guaranteed.
• Downloaded and activated licences outside the 14 days, where the software works as described.
• Change of mind after use. Once the file is downloaded and bound to a trading account, you have received the product in full.
• Broker or platform problems that are not caused by our software — a broker widening spreads, changing leverage, restricting an instrument, or your server or connection going down.
• Incompatibility you could have checked. Each product page states the platforms and conditions it needs. Ask us before buying if you are unsure — we will tell you honestly if it will not suit your setup.

• Open the order on your orders page and use the refund request form. Tell us what went wrong — specifics get resolved faster.
• A person reads every request. We reply by email within one business day.
• If you would rather write to us, support@mybotrade.com reaches the same people. Quote your order reference.

A refund revokes the licence it relates to. The software will stop activating and the download will stop working. That is the trade: you get the money back, we get the product back.

If you raise a chargeback instead of contacting us, we will revoke the licence and may decline future orders from your account. We will also send the acquiring bank the records we hold: the terms you accepted with their timestamps, the licence we issued, and the download and activation history. None of that stops you from disputing a genuinely unauthorised charge — but if the problem is something we could fix or refund, asking us is faster and leaves you better off.

Where a multi-account tier has been partly used, or where we agree a resolution that is not a full refund, we may refund part of the price. We will set out the figure and the reasoning in writing before processing it.