Support
Tell us what broke
Most things are faster to fix from your account than by email. Start here, and write to us if it does not cover it.
Installation or activation
The file will not load, the key will not activate, or the licence says the account limit is reached.
Your licences page shows the key, your bound accounts and the current build. Most activation problems are a slot still held by an old account — release it there.
Billing, receipts or a refund
You need an invoice, do not recognise a charge, or want to request a refund.
Every order has a printable receipt and a refund request form. A person reads each request and replies within one business day.
A payment that has not confirmed
You paid but the order still says awaiting payment.
Reload the order page — we re-check with the payment provider each time. Please do not pay again; if the first charge went through, a second one means a duplicate licence to unpick.
Write to us
support@mybotrade.com reaches a person, not a queue. Include your order reference or licence key and we can usually answer in one reply rather than three.
What we cannot help with: which parameters to use, which broker to pick, how much to risk, or whether a system suits your situation. We sell software and we are not licensed to advise you on trading — see the risk disclosure.
Forgotten password
Email support@mybotrade.com from the address on the account and we will send you a reset link. We verify ownership of the mailbox before resetting anything, which is why this is not fully automatic.